Shipping & Delivery Policy

Thank you for shopping with us. Please read our Shipping & Delivery Policy to understand how we process and deliver your orders.

Order Processing Time

All orders are processed within 1–2 business days after order confirmation.
Orders are not shipped on Sundays or public holidays.
In case of high order volume or unforeseen circumstances, processing may take slightly longer. Customers will be informed accordingly.

We ship across India.
Orders outside serviceable areas may be cancelled. Refunds are processed to the original payment method within 5-7 business days.

Shipping charges will be clearly displayed at checkout. Any additional charges will be communicated in advance.

Once shipped, tracking details are sent via email or SMS. Use the provided link to track your package.

We use trusted third-party courier partners to ensure safe and timely delivery.

Please ensure address details are accurate. We are not responsible for failures due to incorrect details.

If delayed beyond expected timelines, please contact us. We will coordinate with partners to resolve rare lost shipment cases.

Email Us

contact@surpriseher.in

Call Us

8851290650

Address

E-72, Okhla Vihar, Jamia Nagar, New Delhi – 110025