Refund policy

Delivery & Returns

To request a return/exchange , please Whatsapp us on 8851290650 or mail us on surpriseher@gmail.com

we strive to make sure you have the best experience while selecting and buying your favorite Combo. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control. 
We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order, or seek refunds, you do not face an iota of a problem.

Shipping Policy

1. The estimated Delivery time is 3-7 days from the date of purchase depending upon the location of the delivery.

2. We offer both COD and Prepaid payment options.

3. A discount of Rs. 50 is available for prepaid orders above Rs.450. For COD payment, there are additional Cash handling charges of Rs.50

4. Shipping charges of Rs.60 applied on orders below Rs.450. FREE Shipping on orders above Rs. 450

5. To ensure that your order is delivered on time, please make sure to provide complete address details with house number, floor, street name, landmark

6. If you receive a damaged parcel, please DO NOT accept it and inform us at 8851290650 (9AM – 6PM) or email us at surpriseher@gmail.com

Cancellation Policy

You can cancel an order if it has not been shipped from our warehouse. Send a request to surpriseher@gmail.com or whatsapp us on 8851290650 . Any amount paid will be credited into the same payment mode using which the payment was made in the given time for each mode. The amount will reflect back in your account in 4-5 days. However, if your order has been shipped, it cannot be cancelled and the return policy mentioned below is applicable.

Return Policy

We provides hassle free returns for all products. We just want that you don’t use the products and keep them in their original condition. we only accepts Returns/ Replacement claim made within the first 48 hours after delivery. 

If the product you have received is damaged/missing/wrong product – 

1. Please don’t worry, in this case we just ask you to send the pictures & Opening Video of the damaged product and send you the correct product at your doorstep FREE OF COST. 

2. If you have received a wrong product, make sure to not use the product and preserve it in it’s original condition as we will initiate the return of that product and the quality check of the product will be done at our warehouse. If anything is missing/used you will have to incur the charge of the same. We will be re-shipping you the correct product once we receive the wrong product back.

3. For Missing/ Wrong Product;  Customer is Advised to Take a Video of Unboxing. We will consider this as proof and helps us further Claim Insurance from the Courier Company. Without an Unboxing Video proof we do not consider the Missing/ Wrong product Claims. 

4. Proper Unboxing Video – 

• • a. Must show label on the package pasted by us, with the order ID
  • b. Must be without any pauses or cuts
  • c. Must show the product properly

If you don’t like the product or wish to return the product for any other reason –

Your satisfaction is our priority! 

• We offer a “No Questions Asked” Return or Replacement Policy.
• You can request a return or replacement within 48 hours of delivery, please whatsapp us on 8851290650 or email us on surpriseher@gmail.com.
• We’ll issue a FULL REFUND once we receive the product back in original condition.
• Please note: We do not offer return pickup. You will need to self-ship the product to our address.
• The return shipping cost is to be borne by the customer.

To Self ship the products – 

1. Kindly pack the items securely to prevent any loss or damage during transit. Make sure to cover the items in a box and tape them properly. We recommend you use a reliable courier service for returns.

2. Please mail us the details of the courier partner through which you have returned the products.

3. Products should be packed properly and proper taping should be done to the box to avoid any damages. (This directly affects your refund.)

4. Once the product reaches our warehouse, the quality check will be done from our end and the report will be sent to you on your email/ phone.

5. If any product is missing/damaged/used in the returns, the refund for that product will not be provided to you

6. This may take a time of around 7-10 days for you to get the refund

7. No returns will be accepted in case the products are used or in non-saleable condition. All tags and labels need to be intact.

8. To request a return, please whatsapp us on 8851290650or mail us on surpriseher@gmail.com